Welcome to Wye Weight's online web shop. This page tells you everything you need to know about placing an order online to either collect in store or have delivered to your home (within the local area).
Shopping & quantities
All purchases are made by weight. On our website you can order all products per set weight. Usually this is 100g, but you will be able to identify this in the product title. Prices displayed are per the specified weight, so please add the multiple of that weight to the amount you would like to order. For example, if you are ordering Organic White Self Raising Flour 100g you can see from the title that it is sold in 100g increments. If you would like to buy, say 300g, simply add 3 x 100g to the shopping cart.
Packing materials - We pack all orders in either paper bags or home compostable cellulose bags. For liquids we will use the relevant glass bottle and a glass bottle charge will be incurred for each item. If you already have one of our bottles at home (for the same product), simply leave them out to be collected if you have opted for home delivery, or bring them with you when you collect in store, and the glass bottle charge will be refunded. All materials used are 100% recyclable, compostable, or reusable. We even reuse the packing material we receive from our suppliers to pack your orders. We are more than happy for you to return our packaging to us to reuse or recycle!
Collection & Delivery
Shop collection - You can order and pay for all your goods online, and come and collect it from our shop in Monmouth, during shop opening hours, for a fee of £2. We will do all the picking, packing and weighing for you. We will aim to process your order as quickly as possible and when it is ready we will notify you by email.
If you are waiting for an email, please allow at least 2 working days before contacting us to follow your order up (3 on weekends). We will hold onto your order for 1 week from your purchase date for collection, although this may affect the freshness of your items.
Local delivery - You can order and pay for all your goods online, and we will deliver to your home address, locally to Monmouth, for a fee of £3. Delivery will usually be within two days of your order being placed, although please allow 3 days if you have ordered fresh produce, such as sourdough, which takes time to make.
The delivery routes will be planned to reduce delivery time and therefore the carbon footprint of your delivery. Please make sure you let us know a safe place to leave your delivery if you will not be at home, ensuring it is safe from animals, dry and out of direct sunlight. A cool box, or a plastic storage box is often a good idea. If this is not your first order, please remember to CLEAN and leave out any of our glass bottles for collection, so that we can reuse them and refund your bottle charge.
At Wye Weight, we operate in a small premises which contains allergens in open containers. Therefore there is a risk of cross contamination within our shop. We advise that our products are not suitable for those who are very sensitive to these allergens. We do however maintain high levels of food hygiene.
Returns & Refunds
At Wye Weight we aim to provide high-quality produce and service. If you are not happy with an order you receive please let us know on email@example.com. If your order is damaged or not as described we offer a full refund on receipt of photographic evidence.Thank you and we look forward to serving you!